/* OnScripts — стилі тікетів (список + чат) */

.tickets-tabs {
  display: flex;
  gap: 8px;
  margin-bottom: 14px;
}
.tickets-tab {
  flex: 1;
  padding: 9px 14px;
  border-radius: 9px;
  border: 1px solid var(--border);
  background: transparent;
  color: var(--muted);
  font-family: inherit;
  font-size: .88rem;
  font-weight: 600;
  cursor: pointer;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  gap: 6px;
  transition: border-color .2s, color .2s, background .2s;
}
.tickets-tab:hover { border-color: var(--accent-2); color: var(--accent-2); }
.tickets-tab.active {
  background: rgba(42,127,255,.12);
  border-color: var(--accent-2);
  color: var(--accent-2);
}

.tickets-list {
  display: flex;
  flex-direction: column;
  gap: 8px;
}
.ticket-row {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
  padding: 14px 16px;
  background: var(--bg);
  border: 1px solid var(--border);
  border-radius: 10px;
  cursor: pointer;
  transition: border-color .2s, transform .15s;
}
.ticket-row:hover { border-color: var(--accent-2); transform: translateY(-1px); }
.ticket-row-main { flex: 1; min-width: 0; }
.ticket-row-title {
  font-weight: 600;
  margin-bottom: 4px;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}
.ticket-row-sub {
  color: var(--muted);
  font-size: .82rem;
}
.ticket-type {
  display: inline-block;
  padding: 2px 8px;
  border-radius: 999px;
  font-size: .72rem;
  font-weight: 600;
  text-transform: uppercase;
  background: rgba(42,127,255,.12);
  color: #93c5fd;
}
.ticket-type.order { background: rgba(255,138,0,.15); color: #ffb86b; }
.ticket-status {
  flex-shrink: 0;
  font-size: .78rem;
  padding: 4px 10px;
  border-radius: 999px;
  font-weight: 500;
}
.ticket-status.open  { background: rgba(34,197,94,.15); color: #86efac; }
.ticket-status.closed { background: rgba(148,163,184,.15); color: #94a3b8; }
.ticket-unread {
  display: inline-block;
  margin-left: 6px;
  padding: 2px 8px;
  border-radius: 999px;
  background: linear-gradient(135deg,#2A7FFF,#00D2FF);
  color: #fff;
  font-size: .68rem;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: .04em;
}

/* === Чат === */
.ticket-meta {
  background: var(--bg);
  border: 1px solid var(--border);
  border-radius: 10px;
  padding: 10px 14px;
  margin-bottom: 12px;
}
.chat-window {
  height: 380px;
  max-height: 50vh;
  overflow-y: auto;
  padding: 14px;
  background: var(--bg);
  border: 1px solid var(--border);
  border-radius: 10px;
  display: flex;
  flex-direction: column;
  gap: 10px;
}
.chat-msg {
  display: flex;
  width: 100%;
}
.chat-msg.user { justify-content: flex-end; }
.chat-msg.admin { justify-content: flex-start; }
.chat-bubble {
  max-width: 78%;
  padding: 10px 14px;
  border-radius: 14px;
  font-size: .92rem;
  line-height: 1.45;
  word-wrap: break-word;
}
.chat-msg.user .chat-bubble {
  background: linear-gradient(135deg, #2A7FFF, #00D2FF);
  color: #fff;
  border-bottom-right-radius: 4px;
}
.chat-msg.admin .chat-bubble {
  background: rgba(255,255,255,.06);
  border: 1px solid var(--border);
  color: var(--text);
  border-bottom-left-radius: 4px;
}
.chat-meta {
  font-size: .72rem;
  opacity: .8;
  margin-bottom: 4px;
}
.chat-msg.user .chat-meta { color: rgba(255,255,255,.85); }
.chat-msg.admin .chat-meta { color: var(--muted); }
.chat-body { white-space: pre-wrap; }

.chat-reply {
  display: flex;
  gap: 8px;
  margin-top: 10px;
}
.chat-reply textarea {
  flex: 1;
  resize: vertical;
  min-height: 44px;
  max-height: 200px;
}
.chat-reply button { align-self: stretch; padding: 0 18px; }